Introduction to Troubleshooting (EDU-260) - Part 1 of 2
Level 1 support and administrator group
COURSE SUMMARY
This course aims to provide the knowledge required to effectively troubleshoot level one issues. You’ll learn to follow the troubleshooting process and localize, isolate, and diagnose basic issues, as well as get an overview of the fundamental troubleshooting tools, self-help options, and guided assistance from Zscaler.
Learning Outcomes
Review Zscaler's troubleshooting processes
Explain Zscaler's troubleshooting tools
Discuss the self-help support options offered by Zscaler
Identify how to get the help you need
Recognize Zscaler customer support services and touch points
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